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FAQs

Returns and Exchanges

We Offer Free Returns Within 30 Days Of Your Purchase (for US orders only)
Returns and Exchanges 
  • We are confident you will be happy with your purchase from Electric Picks, but if for any reason you need to initiate a return, we will accept your return within 30 days of arrival. Merchandise should be unworn and in the same condition as when it was received.  (Updated October 2023)
  • To initiate a return, visit our Return Portal HERE.
  • Please allow 5-7 business days (excluding major US Holidays) for returns to be processed once they have arrived at our location. You will receive an email notification once your return has been processed.
  • Custom orders are not eligible for a return. Polishing cloths, sample sale pieces, mystery items/boxes, gift cards, gift boxes, and Earring Backs are final sale.
  • If you are returning part of a layering set, you will only be able to exchange that item for a new item. If you would like a refund to your original payment method, all items in a layering set will need to be returned together.

Please note shipping costs and package protection are non-refundable. 

Returns and Exchanges 
  • We are confident you will be happy with your purchase from Electric Picks, but if for any reason you need to initiate a return, we will accept your return within 30 days of arrival. Merchandise should be unworn and in the same condition as when it was received.  (Updated October 2023)
  • To initiate a return, visit our Return Portal HERE.
  • Please allow 5-7 business days (excluding major US Holidays) for returns to be processed once they have arrived at our location. You will receive an email notification once your return has been processed.
  • Custom orders are not eligible for a return.  Polishing cloths, sample sale pieces, gift cards, and Earring Backs are final sale.
  • If you are returning part of a layering set, you will only be able to exchange that item for a new item. If you would like a refund to your original payment method, all items in a layering set will need to be returned together.
  • Please note we deduct $18 from your refund to cover the cost of the return label.

Please note shipping costs and package protection are non-refundable. 

Shipping Policy

FREE SHIPPING ON ORDERS OVER $98 (domestic)

Orders are generally processed within 48-72 business hours. During sales, promotional periods, and launches, it is possible processing may take up to 96 business hours. Order processing only takes place Monday-Friday excluding United States major holidays.

Unless an expedited service is requested, your domestic order should arrive in approximately 2-6 business days after shipping if ordered by 12:00 noon (EST). We do say estimated delivery because once these packages are in the hands of the carrier, Electric Picks has no control when unforeseen transit/weather delays occur.

Expedited orders must be placed by 12:00pm (EST) in order to be processed within 24 business hours, otherwise they will ship the following business day (up to 48 business hours after the order was placed). Please note that they will not be delivered on Saturdays or Sundays. Expedited service for P.O. Boxes are 3 days.


Check our Shipping Partners for any Service Alerts:

USPS

UPS

FEDEX


You'll find a choice of economy or express shipping options at checkout. Express shipments generally take 4-7 business days and economy shipments generally take 10-14 business days (this varies by country). Economy shipping is $14USD and Express is $44USD.

If USPS is selected, please be advised that once your package leaves the United States, we are unable to provide tracking updates for you. We recommend reaching out to your local postal service/office for further updates regarding where your package is located.

We cannot pre-determine customs fees and Electric Picks is not responsible for any duties or fees charged by customs. If you decide to refuse any shipments from Electric Picks, you are responsible for the original shipping charges, duties, taxes, and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Electric Picks. This amount will be subtracted from your merchandise refund.

Orders are generally processed within 48-72 business hours. During sales, promotional periods, and launches, it is possible processing may take up to 96 business hours. Order processing only takes place Monday-Friday excluding major United States holidays.


Check our Shipping Partners for any Service Alerts:

USPS

UPS

FEDEX

You will be automatically opted in for package protection at check out, by removing this from your order you are taking responsibility for this shipment. When the package is in transit without protection, the carrier and the customer are responsible.

LABL Package Protection claims for stolen/lost packages must be requested within 10 days of when it says it has been delivered to verify that there was a mis-delivery or misplacement of the package. Please note after 10 days we are unable to file a claim on your behalf. In this case, the Shipping Carrier and the Customer assume the responsibility for the package.

To file a claim click HERE.

If your package has been signed for by someone other than yourself, please contact customercare@electricpicks.com so we can assist you in filling a claim. Please note, it is not required that the cardholder sign for the package, but rather anyone at your requested shipping address over the age of 18. 

Orders

To view your pre-order status or to cancel your pre-order click HERE

Your pre-order confirmation can be viewed using the above link. Pre-orders will not show up in your Electric Picks account until the order has shipped. Once the order has shipped, the order will appear in your account.

Please note pre-order ship dates are estimated and subject to change. If the ship date gets pushed out, you will receive a notification of this change. Pre-orders cannot be edited once they are placed, only cancellations and partial refunds can be made after a pre-order is placed. 

Promotions

Promotion Start Date and Time: Saturday, May 10, 2025 at 10am EST

Promotion End Date and Time: Monday, May 12, 2025 at 10am EST or when GWP is sold out (whichever comes first)

What is the promotion/sale?: Receive a FREE Coco Necklace when you make an eligible purchase and use code Brigette20 at checkout

What is the code?: BRIGETTE20

Details: One Coco Necklace per eligible order.  Minimum purchase of $30 before tax and shipping is required. Discount codes are not eligible on collaboration items, extenders, earring backs, polishing cloths, gift boxes, and gift cards. An eligible order contains at least one discountable item. Promotion is only available on www.ElectricPicks.com. This promotion cannot be applied to previous purchases. Gifts with purchase cannot be returned or exchanged for cash or credit. Discount codes and rewards points cannot be combined at this time. We reserve the right to substitute selection if stock is sold out.

Promotion Start Date and Time: Saturday, May 3, 2025 at 7am EST

Promotion End Date and Time: Saturday, May 10, 2025 at 10am EST 

What is the promotion/sale?: Receive 20% off and a FREE Whole Heart Necklace with an eligible order

What is the code?: no code needed

Details: Receive 20% off your eligible order. An eligible order contains at least one discountable item. Collaboration collections, extenders, earring backs, gift boxes, polishing cloths, and gift cards are not discountable. Receive a FREE Whole Heart Necklace (while supplies last)  when you have an eligible order of $30 or more (before tax and shipping, and after discounts).

Discount codes and rewards are not stackable at this time. Discount codes cannot be combined. Gift with purchases can be swapped out based on availability.

Promotion Start Date and Time: Monday, April 28, 2025 at 9am EST

Promotion End Date and Time: Wednesday, April 30, 2025 at 9am EST or when GWP is sold out (whichever comes first)

What is the promotion/sale?: Receive a FREE Cross Set of 2 when you make an eligible purchase and use code AMBER20 at checkout

What is the code?: AMBER20

Details: One Cross Set of 2  per eligible order.  Cross set of 2 includes the Everyday Necklace and Like a Prayer Studs. Minimum purchase of $40 before tax and shipping is required. Discount codes are not eligible on collaboration items, extenders, earring backs, polishing cloths, gift boxes, and gift cards. An eligible order contains at least one discountable item. Promotion is only available on www.ElectricPicks.com. This promotion cannot be applied to previous purchases. Gifts with purchase cannot be returned or exchanged for cash or credit. Discount codes and rewards points cannot be combined at this time. We reserve the right to substitute selection if stock is sold out.

Promotion Start Date and Time:  Tuesday, April 15, 2025 at 7:00am EST

Promotion End Date and Time: Tuesday, April 22, 2025 at 10:00am EST

What is the promotion/sale?: Order during the promotional period and receive a golden mystery egg containing a piece of jewelry. 

What is the code?: No code needed

Details: Mystery eggs are sent at random. One egg per order. No exchanges allowed on eggs. Orders must be placed during the promotional period, exchanges not included in this promotion. While Supplies Lasts.


Promotion Start Date and Time: Sunday, April 13, 2025 at 10am EST

Promotion End Date and Time: Tuesday, April 15, 2025 at 10amEST or when GWP is sold out (whichever comes first)

What is the promotion/sale?: Receive a FREE Coco Necklace when you make an eligible purchase and use code Christian20 at checkout

What is the code?: Christian20

Details: One Coco Necklace per eligible order.  Minimum purchase of $30 before tax and shipping is required. Discount codes are not eligible on collaboration items, extenders, earring backs, polishing cloths, gift boxes, and gift cards. An eligible order contains at least one discountable item. Promotion is only available on www.ElectricPicks.com. This promotion cannot be applied to previous purchases. Gifts with purchase cannot be returned or exchanged for cash or credit. Discount codes and rewards points cannot be combined at this time. We reserve the right to substitute selection if stock is sold out.

Promotion Start Date and Time: Thursday, April 10, 2025 at 10am EST

Promotion End Date and Time: Saturday, April 12, 2025 at 10am EST or when GWP is sold out (whichever comes first)

What is the promotion/sale?: Receive a FREE Pair of Mini Comet Hoops when you make an eligible purchase and use code DANIELLEP20 at checkout

What is the code?: DANIELLEP20

Details: One Pair of Mini Comet Hoops per eligible order.  Minimum purchase of $30 before tax and shipping is required. Discount codes are not eligible on collaboration items, extenders, earring backs, polishing cloths, gift boxes, and gift cards. An eligible order contains at least one discountable item. Promotion is only available on www.ElectricPicks.com. This promotion cannot be applied to previous purchases. Gifts with purchase cannot be returned or exchanged for cash or credit. Discount codes and rewards points cannot be combined at this time. We reserve the right to substitute selection if stock is sold out.

Promotion Start Date and Time: Sunday, April 6th, 2025 at 10am EST

Promotion End Date and Time: Tuesday, April 8th, 2025 at 10am EST or when GWP is sold out (whichever comes first)

What is the promotion/sale?: Receive a FREE Coco Necklace when you make an eligible purchase and use code NAT20 at checkout

What is the code?: NAT20

Details: One Coco Necklace per eligible order.  Minimum purchase of $30 before tax and shipping is required. Discount codes are not eligible on collaboration items, extenders, earring backs, polishing cloths, gift boxes, and gift cards. An eligible order contains at least one discountable item. Promotion is only available on www.ElectricPicks.com. This promotion cannot be applied to previous purchases. Gifts with purchase cannot be returned or exchanged for cash or credit. Discount codes and rewards points cannot be combined at this time. We reserve the right to substitute selection if stock is sold out.

Promotion Start Date and Time: Tuesday, March 18th, 2025 at 7:00am EST 

Promotion End Date and Time: Monday, April 7th, 2025 at 9:00am EST

What is the promotion/sale?: Receive up to 75% off sale items

What is the code?: No code needed

Details: Receive up to 75% off on sale items. Items are already marked down. Sale items are exchange or store credit only. While supplies last.

Promotion Start Date and Time: Thursday, April 8, 2025 at 10am EST

Promotion End Date and Time: Saturday, April 10, 2025 at 10am EST or when GWP is sold out (whichever comes first)

What is the promotion/sale?: Receive a FREE Presley Hoops when you make an eligible purchase and use code Madi20 at checkout

What is the code?: Madi20

Details: One Pair of Presley Hoops per eligible order.  Minimum purchase of $30 before tax and shipping is required. Discount codes are not eligible on collaboration items, extenders, earring backs, polishing cloths, gift boxes, and gift cards. An eligible order contains at least one discountable item. Promotion is only available on www.ElectricPicks.com. This promotion cannot be applied to previous purchases. Gifts with purchase cannot be returned or exchanged for cash or credit. Discount codes and rewards points cannot be combined at this time. We reserve the right to substitute selection if stock is sold out.

Jewelry

What is your jewelry made of?

Check out the description of each piece for its specific makeup. From 14kt Solid Gold, gold-filled and gold-plated to gold vermeil, sterling silver, and sterling silver plated, we've got a jewelry palette to dazzle.✨ 

Our base metals are either brass or stainless steel, and guess what? They're totally nickel-free!

  • Our earring posts are stainless steel. Earrings from our Fine jewelry collection include posts that are 14kt solid gold.

Can I shower in my jewelry?

Typically, our pieces will not tarnish/turn, cause any discoloration of the skin; however, they are not solid gold and run the risk of occasionally doing so.

Many of our customers wear their jewelry every day (shower and all!) without a problem. But to keep your pieces in their best shape, we recommend taking them off before showering or applying lotions, perfumes, or creams. Everyone’s skin is different, and those little daily habits can affect how your jewelry wears over time.

The good news? We’re not just about looking good—we’re about lasting forever. All Electric Picks pieces are covered by our lifetime guarantee. If your piece ever needs a refresh or repair, we’ve got you, just email us at [email protected].

How do I clean my jewelry?

We suggest gently using a polishing cloth to clean and polish your jewels after each wear!



WHAT IS OUR LIFETIME GUARANTEE?

Quality is incredibly important to us, and so are you.

Our community of customers is #1. We want you to feel the ultimate sense
of comfort when purchasing your Electric Picks pieces.


We're proud to offer a lifetime guarantee on all our pieces. We'll repair
or replate your jewels free of charge, for life. Our lifetime guarentee extends to pieces purchased at our approved retailer locations (such as Revolve, Nordstrom, etc.)

 For questions about our lifetime guarantee, email [email protected]

WE HOPE YOU NEVER NEED TO USE IT, BUT IF YOU DO...
Box

Ship your items back

Process

Allow 7-14 business days for processing

Shine

Shine on


Please note that sample sale and mystery box pieces are not included in our lifetime guarantee

Freshwater pearls boast remarkable durability, and with proper care, they'll keep their original color, luster, and orient for decades. The luster of freshwater pearls exudes a softer, more subtle glow compared to their saltwater counterparts, creating a unique play of light reflection.



Pearl Care 101


1. Last on, first off– Always put your pearls on last, after getting dressed, applying perfume, make-up, lotions, and hairspray or hair products. Also, always remove your pearls first before getting undressed.


2. Do not wear your pearls in the pool, bath, sauna, or shower. Pearl jewelry should never be submerged in water.


3. You should remove your pearls before engaging in sports or exercise to avoid exposing your pearls to perspiration or risking the chance they will break.


4. You should remove your pearls before going to bed. Do not sleep in your pearls. The string can become weakened and strained increasing the risk of breaking.


5. Wear your pearls often. Pearls benefit from the moisture from the body so wear them often to keep them looking their best!



Discounts, Reviews, and Rewards

Discount codes are only eligible on discountable items. Products that are inelgible to have discounts applied will have "*Discount Codes Not Applicable" on its product page.

Extenders, Earring Backs, Sample Sale pieces/boxes, Gift Boxes, Gift Cards, Limited Edition Collaboration Pieces, and Polishing Cloths are not discountable.

If you're ordering a product on pre-order, please make sure to enter your discount code on the payment page during checkout. This is where the discount will be correctly applied. Before submitting your order, double-check that the discount has been successfully deducted from your total.

Please note that discount codes cannot be combined with rewards

  • How many points do I receive for each review?

10 points per review.


  • How long after a review is submitted do I receive my points?

Your reward points should appear in your account as soon as the review is approved 


  • Is there a limit on how many reviews I can leave

None - the sky's the limit!

  • Can I only review items that I've purchased?

You’re able to review any item, but verified purchasers are specified for transparency.


  • If my review is not approved, do I still get points?

Yes, reviews made by customers with a loyalty member account who verify an email are eligible for points. 


  • Is there a time limit from when I purchase to when I leave a review? (if i purchased something 2 years ago, can I leave a review now?)

There is no time limit for posting a review, however, any reviews of discontinued items will come off the site once the product is no longer available.


  • If I was gifted an item, can I still leave a review?

Yes! Your review will not showcase as a review from a “verified purchaser,” but is still eligible to be posted to the site.

  • Can I leave a review for repair and replate items?

Yes! 



Please contact [email protected] if you don't receive your points.


You must sign up or have an account with Electric Picks to be eligible to earn rewards. You can join our EP Community and create your account HERE!

You must be logged into your account when you place your order to earn points.

  • Earn 1 point for every $1 spent on products. Learn more about reward tiers HERE
  • Every 100 points equals $10
  • Points expire 1 year from when they are earned
  • You must first redeem your points for a reward then you can apply your rewards at checkout 

Frequently Asked

  • Can you transfer points from one account to another?

Points are associated with the email used to make the purchase. Our Customer Care team is able to transfer points from different accounts if both accounts are associated with the same user. Contact Customer Care if you don’t see the points in your account.

  • Can I redeem points in addition to other discounts or offers?

Rewards points redemption cannot be combined with discounts, gifts with purchase, or other qualifying promotions. 

  • Can I use points towards collaboration pieces?

Rewards points can be redeemed to use towards collaboration pieces.

  • Do I get points for pre-ordered items?

Points from pre-order purchases will upload to your account once the order is fulfilled and shipped, not at the time of initial purchase. 

  • Do I get points for lifetime guarantee redemptions (replacements, or repairs)?

Lifetime guarantee replacements and repairs do not qualify for points. 

We recommend using a desktop to checkout as it provides better results. If you are using express checkout (i.e. Shop Pay or Paypal) your rewards points will not be applicable. We recommend not using these options if you want to apply your rewards points to your order.

Please note, that discount codes and reward points cannot be combined.

Review our guide below on steps to apply your reward points at checkout.


How to redeem rewards points.pdf1.6MB



Loyalty members that have added their birthday to their account with receive $20 off discount code during their birthday month. 

Offer valid for 31 days after receipt. Must be subscribed to our marketing emails to receive offer. Collaborations, extenders, earring backs, gift cards, gift boxes, and polishing cloths are excluded from this promotion. While Supplies Last. In order to received this promotion your birthday must be added to your loyalty account more than 31 days before it occurs to be eligible

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